Human Resources Operations Information Sessions

Human Resources Customer Satisfaction Survey

Our goal is to provide consistent quality customer service to both internal and external customers. Your feedback is important to us. We will use the information you provide to continue to improve the level of customer service in Human Resources.

Section 1 - Demographic Information

This section provides information that allows us to identify the impact of Human Resources services on different groups within the University community.

Please answer the following questions about yourself:

I am a/an

Administrative staff member

Applicant for a position vacancy

Clerical/Technical/Service staff member

Faculty member

Professional staff member

Retiree

Vendor

Number of hours worked per week if a University employee:

Less than 20 hours (not benefits eligible)

20 hours or more (benefits eligible)

Other - please explain:

Not a University employee

Years of service at Southeast if a University employee:

Less than 1 year

1 to 5 years

6 to 10 years

11 to 20 years

More than 20 years

Retired

Not a University employee

On average, how often do you contact Human Resources?

Never

Daily

Weekly

Monthly

Quarterly

Yearly

Section 2 - Summary of HR Departmental Functions

The following section provides a brief summary of the functional departments of Human Resources. Please read each of these descriptions before answering the questions in Section 3.

Benefits

Coordinates enrollment in University benefit plans
Organizes open enrollment, when employees can make changes to their benefits
Assists employees with benefits concerns, including those related to claims processing
Provides education regarding benefits options and issues
Ensures the University's benefits plans and practices are in legal compliance
Conducts benefits orientation

Compensation

Ensures that employees are assigned to appropriate job classifications
Evaluates employee salaries based on internal equity and the external job market

Employment Services

Central contact point for all human resource issues
Assists managers, employees, and applicants with hiring and employment
Provides information regarding performance management and other workplace issues

Operations

Processes employment actions such as:

preparing and entering new hire paperwork
employment changes and terminations
temporary employment contracts
additional payments and overloads

Payroll

Makes accurate and timely payments to all persons on the University payrolls
Makes all statutory deductions and verifies that all required reporting procedures are followed in connection with statutory deductions
Makes all non-statutory deductions and/or reductions and verifies that all record keeping and reporting procedures are followed
Maintains records and reports required by the University, State, and Federal governmental agencies pertaining to personnel paid through the payroll system

Training and Development

Provides new employee orientation
Offers workshops on a variety of topics, including communication skills, organization skills, conflict management, customer service, and leadership development
Provides training related to University operating procedures
Provides customized workshops for departments

Section 3 - Department-Specific Questions

Please choose one answer for each of the following questions. Please complete the "Comments" section for any question answered with "Disagree" or "Strongly Disagree" only. Thank you.

COURTESY

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	No Contact	Comments
The staff in Benefits treats me with courtesy.
The staff in Compensation treats me with courtesy.
The staff in Employment Services treats me with courtesy.
The staff in Payroll treats me with courtesy.
The staff in Training and Development treats me with courtesy.

KNOWLEDGE

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	No Contact	Comments
The staff in Benefits is knowledgeable.
The staff in Compensation is knowledgeable.
The staff in Employment Services is knowledgeable.
The staff in Payroll is knowledgeable.
The staff in Training and Development is knowledgeable.

ACCURACY OF INFORMATION

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	No Contact	Comments
The staff in Benefits provides accurate information.
The staff in Compensation provides accurate information.
The staff in Employment Services provides accurate information.
The staff in Payroll provides accurate information.
The staff in Training and Development provides accurate information.

WRITTEN MATERIALS

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	No Contact	Comments
The Benefits written materials are easy to understand.
The Compensation written materials are easy to understand.
The Employment Services written materials are easy to understand.
The Payroll written materials are easy to understand.
The Training and Development written materials are easy to understand.

CONFIDENTIALITY

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	No Contact	Comments
The staff in Benefits maintains confidentiality.
The staff in Compensation maintains confidentiality.
The staff in Employment Services maintains confidentiality.
The staff in Payroll maintains confidentiality.
The staff in Training and Development maintains confidentiality.

RESPONSIVENESS

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	No Contact	Comments
The staff in Benefits responds promptly to requests for service or assistance.
The staff in Compensation responds promptly to requests for service or assistance.
The staff in Employment Services responds promptly to requests for service or assistance.
The staff in Payroll responds promptly to requests for service or assistance.
The staff in Training and Development responds promptly to requests for service or assistance.

Section 4 - Other Feedback

This final section provides you with an opportunity to tell us anything not covered by the survey.

What else would you like us to know?