• Event Services Manager
• Event Services Tech Crew
• Campus Life Assistant (Rm 202)
• Campus Life & Event Services Assistant (Rm 203)
• Event Services & Scheduling Assistant (Rm 413)
• Center for Student Involvement Assistant
• Redhawks ID & Information Desk Assistant

Minimum Requirements: The Event Services Manager must be a student in good academic and disciplinary standing. Those candidates who possess a 2.5 cumulative grade point average will be given first consideration. Candidates must demonstrate a high level of responsibility, the ability to work independently, and demonstrate a strong commitment to diversity and customer service. Weekend and evening hours are required.

General Responsibilities: The Building Manager oversees the operation of the University Center during evening and weekend hours. She or he acts on behalf of the University Center administrative personnel in their absence. The Event Services Manager interprets and implements University Center and Southeast Missouri State University policies while overseeing operations, student personnel, and events of the University Center.

Specific Responsibilities:

1. Responsible for closing procedures during the weekdays and opening and closing the building on the weekends.
2. Supervise Information Desk Staff, Center for Student Involvement Staff, and Tech Crew.
3. Prepare and maintain paperwork appropriate to the position.
4. Participate in weekly Event Services Manager meetings.
5. Be accessible to customers and event sponsors at all times.
6. Inspect all room setups to ensure setup accuracy. Work with Tech Crew, Support Services, and/or catering staff to correct any problems.
7. Set up technical equipment in meeting rooms and remove at the conclusion of each event.
8. Conduct routine facility inspections at appropriate intervals and address any maintenance and/or custodial issues.
9. Be proactive in the establishment of policies and make appropriate recommendations to the administrative staff regarding pertinent issues.
10. Other duties as mutually agreed upon and assigned.

The Student Tech Crew is vital to the operations of the University Center. Their work sets the tone for those who plan events in the University Center. Because of the vital role they play, it is necessary to focus upon their responsibilities and how to best provide supervision to ensure that work is completed efficiently and correctly. Listed below is the Tech Crew job description.

Minimum requirements: Must be a student in good academic and disciplinary standing. Must demonstrate a high level of responsibility, the ability to work independently, and demonstrate a strong commitment to diversity and customer service.

General Responsibilities: The Tech Crew is responsible for setting up University Center rooms, including any technical requirements requested by organizations. Members of the Tech Crew must have general knowledge of the correct use of University Center equipment (i.e. tables, chairs, stage sections, and audio-visual equipment). Tech Crew members are supervised by the Event Services Managers and the Assistant Director.

Specific Responsibilities:

1. Be available to work flexible hours during the evening on weekdays and all day on weekends. Provide Lead Building Manager with accurate schedule.
2. Correctly interpret set up sheets and facilitate the proper arrangement of furniture and equipment in the meeting rooms, lounges, and other areas as directed.
3. Demonstrate working knowledge of all University Center technical equipment and be able to use this ability independently and with limited supervision.
4. Handle all equipment with proper care and report any problem/damages immediately.
5. Must work closely with Event Services Managers, Support Services staff and other Tech Crew staff on as daily basis.
6. Perform other duties as assigned by the Assistant Director and Event Services Managers of the University Center.

Tech Crew members share some responsibilities with Event Services Managers. This is an important point to note, because if the Tech Crew cannot complete assigned work, then the Event Services Managers are also failing to complete work. The Tech Crew and Event Services Managers must work as a team to complete all of the setups for which they are responsible.

Two other important things to note. First, the Tech Crew is directly supervised by the Event Services Manager, Second, Tech Crew members should not be permitted to remain clocked-in if they are not working, either find projects for the Tech Crew to work on or permit them to go home.

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General Responsibilities: Answering phones, typing, filing and general office duties.

 Provides assistance to all personnel in the office with general office duties.   Running specific errands on campus.  Act as receptionist, greeting all customers and answering phones.  Computer experience with Office XP required. 

The student assistant's academic progress is of primary importance. Therefore, it is necessary to maintain an appropriate balance between work and academics. This requires the mutual cooperation and communication between the student assistant and supervisor.

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General Responsibilities: Answering phones, typing, filing and general office duties.

 Provides assistance to Director of Campus Life & Event Services with general office duties.   Running specific errands on campus.  Act as receptionist, greeting all customers and answering phones. Assisting with the management of personal calendar. Computer experience with Office XP required. 

The student assistant's academic progress is of primary importance. Therefore, it is necessary to maintain an appropriate balance between work and academics. This requires the mutual cooperation and communication between the student assistant and supervisor.

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University Scheduling Office staff must be students in good academic and disciplinary standing.  Candidates must demonstrate a high level of responsibility, the ability to work independently, demonstrate a high level of attention to detail, and demonstrate a strong commitment to diversity and customer service.  Scheduling Office Assistants are supervised by the Reservationist for the University Center.

General Responsibilities: The University Scheduling Office staff will have a basic knowledge of the campus and skills in the area of computer operations (i.e. word processing, internet, etc.).  Event Services and Scheduling Office staff will assist in daily operation of the University Center and become familiar with all areas of the University Center (i.e. reservations, camps and conferences, information desk and building operations).

Specific Responsibilities:

1. Provide typing and filing per request of the University Center staff.
2. Answer telephones appropriately and take detailed messages.
3. Greet and assist all students/customer/guests to the University Scheduling Office.
4. Complete routine errands to other campus offices as assigned.
5. Become familiar with R25 and assist with the reservation process for designated campus areas.
6. Prepare the daily events and room sheets and distribute appropriately.
7. Other duties as assigned.

Minimum Requirements: CSI staff members must be a student in good academic and disciplinary standing.  Candidates must demonstrate a high level of responsibility, the ability to work independently, an appreciation for confidentiality and security of information and demonstrate a strong commitment to diversity and customer service.  Some weekend hours may be required.  The CSI staff is supervised by the Campus Life Administrative Assistant.

General Responsibilities: The CSI Desk staff will have basic knowledge of the campus, the UC and the Center.  Staff members are responsible for ensuring that the public areas of the 2nd floor are reasonably neat and clean at all times.  Staff will be trained to assist with all resources located within the facility.

Specific Responsibilities:

1. Provide campus wide information and assistance to all guests of the CSI and University Center as well as telephone requests.
2. Present a positive, professional image based on sound principles of good customer service. 
3. Be a problem-solver for University Center/CSI customers.
4. Distribute/collect applications and other information as directed
5. Assist customers with resources and technology available in the CSI.
6. Maintain appropriate paperwork and follow established accounting, inventory and security procedures.
7. Complete assigned projects under the direction of the Campus Life & Event Services Senior Administrative Assistant.
8. Attend all meetings scheduled for the CSI, including workshops and programs.
9. Other duties as assigned.

Information & ID Services Desk staff members must be a student in good academic and disciplinary standing.  Candidates must demonstrate a high level of responsibility, the ability to work independently, a appreciation for confidentiality and security of information and demonstrate a strong commitment to diversity and customer service.  Some weekend hours may be required.  The Information & ID Services Desk is supervised by the Assistant Director for Event Services and Scheduling and Event Services Managers.

General Responsibilities:  The Information & ID Services Desk staff will have basic knowledge of the campus and know the location of offices and buildings.  Staff members are responsible for ensuring that the public areas of the 3rd floor are reasonably neat and clean at all times.  Staff will be trained to make, maintain and secure all University IDs and related components. Also, the Desk staff is responsible for cash operations and ticket distribution.

Specific Responsibilities:

1. Provide campus wide information and assistance to all guests of the University Center as well as telephone requests.
2. Present a positive, professional image based on sound principles of good customer service.  Be a problem solver for University Center customers.
3. Verify, process and distribute University IDs.
4. Maintain appropriate paperwork and follow established accounting, inventory and security procedures.
5. Attend all meetings scheduled for the Information Desk, including workshops and programs.
6. Other duties as assigned.